Return and refund policy

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Overview

Our refund and return policy lasts 30 days. If 30 days have gone by since your purchase, we cannot offer you a full refund or exchange.

To be eligible for return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Plus types of goods are exempt from return. Permissible products such as nutrition, flowers, journals or magazines cannot be returned. We do not accept any more intimate or sanitary products, dangerous materials, liquids or inflammable gases.

Other non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To effect your return, we will kiss a message or a message.

Ne revoyez pas votre achat au manufacturer.

In some situations, only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.
• Any item that is not in original condition, damaged, or missing parts for reasons not due to error on our part.
• Any item returned more than 30 days after delivery

Refunds

Once you have returned and inspected, we have received an electronic courrier to inform you that we have received your returned article. We will inform you of the approval or receipt of your refund.

If your request is accepted, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds

If you haven't received a refund yet, check your bank account first.

Contact us ensuite the company that provides your credit card, so that it may be possible to obtain certain times before your refund is officially comptabilized.

Then contact your bank. There is often a processing time before the refund is posted.

If you have done all this and that you have not received your refund, please contact us at {electronic address}.

sale items

Seuls les articles à prix normal peuvent être refundsés. The articles sold are not refundable.

Exchanges

We do not need to replace articles that are defective or damaged. If you find the changer against the même article, send an e-mail to {adresse e-mail} and send your article to {adresse physique}: {adresse physique}.

Gifts

If the article is marked with a certificate from the applicant and sent directly to your home, you will receive a certificate credit corresponding to the value of your return. Upon receipt of the returned article, a good message will be sent by courrier.

Si l'article n'était pas indiqué comme cadeau au moment de l'achat, ou si le destinataire du cadeau s'est fait expédier la ordere pour vous l'offrir later, nous enverrons un remboursement au destinataire du cadeau, qui sera informé de votre retour.

shipping returns

To return your product, you must send it by courier to the next address: {physical address}.

Il vous incombe de payer vos propres frais d'expédition pour le return de votre article. Expedition costs are not refundable. If you receive a refund, the return frames will be deducted from your refund.

The product release may change depending on your residence.

If you return the articles plus coûteux, you can envisager to use an expédition service with suivi or de souscrire une assurance d'expédition. We do not guarantee any guarantees before we receive the returned article.

Need help?

Contact us at the address {email} for all questions regarding refunds and returns.